Table 1 The nine domains of quality in a headache service (adapted from [6])
From: Headache service quality evaluation: implementation of quality indicators in primary care in Europe
Domain A | Diagnostic accuracy: appropriate enquiry; diagnoses according to IHS criteria, documented during the first visit, reviewed during follow-up and supported by diagnostic diaries |
Domain B | Individualized management: waiting time tailored to urgency; adequate time allocation; evidence-based treatment plans reflecting diagnosis and disability, with follow-up |
Domain C | Availability and utilization of urgent and specialist referral pathways |
Domain D | Patient education and reassurance |
Domain E | Convenient, clean, comfortable and welcoming service |
Domain F | Patient satisfaction |
Domain G | Equitable access to care, efficiency of care, cost-controls and avoidance of wastage |
Domain H | Outcome measures of symptoms, disability and quality of life |
Domain I | Safety of care |